At Faustus, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This privacy policy outlines how we collect, use, and safeguard your information when you interact with our made-to-measure clothing services, website, and other communications.
Faustus operates in London, UK, and complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information we collect
We may collect and process the following information about you:
Personal identification information: Name, email address, phone number, postal address
Measurement details: Body measurements, clothing preferences, and style choices
Payment information: Payment card details (processed securely by third-party payment providers)
Website usage information: IP address, browser type, and pages you visit on our website
Communication preferences: Your preferences regarding how we contact you
2. How we use your information
We use your information for the following purposes:
To provide and manage our made-to-measure services
To process orders and payments
To communicate with you about your orders and appointments
To improve our website, products, and services
To send you marketing communications (with your consent)
To comply with legal obligations
3. Sharing your information
We do not sell your personal information to third parties. However, we may share your information with trusted partners to deliver our services effectively. These partners include:
Payment processors to handle secure payments
Delivery companies to send your orders
IT and website service providers to maintain our systems
Legal or regulatory authorities when required by law
4. Storing your information
We store your personal information securely in accordance with applicable data protection laws. We only retain your information for as long as necessary to provide our services or as required by law. Once we no longer need your information, we securely delete or anonymize it.
5. Your rights
Under the GDPR, you have the following rights regarding your personal information:
The right to access your information
The right to correct any inaccuracies
The right to request deletion of your information
The right to restrict or object to how we process your information
The right to data portability
To exercise any of these rights, please contact us at: email@faustuslondon.co.uk
6. Cookies and website usage
Our website uses cookies to enhance your experience and analyze website traffic. Cookies are small files stored on your device that help us recognize you and personalize your experience. You can manage your cookie preferences through your browser settings.
7. Marketing communications
With your consent, we may send you promotional emails and updates about our products and services. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
8. Third-party links
Our website may contain links to third-party websites. This privacy policy applies only to Faustus, and we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email. We recommend reviewing this policy periodically to stay informed about how we protect your information.
10. Contact us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Faustus
Email: email@faustuslondon.co.uk
Address: Faustus, London, UK
Last updated: 08-10-2025